Thanks again.

I had my MBA purchased in Hong Kong 10 months ago and by now it has clearly visible scratches around the camera.

A collegue of mine purchased his around the same time in Germany and it has the same problems as well.

We approached the service center here in Lithuania, they send picture to Apple and the reply was that it is our carelessness that has caused it. Apple said they’ve never heard of the problem.

Any chances these boys are reading the blog?

I’m not sure on the laws in HK but here in the UK there’s a Sale of Goods Act (link) that states that items sold must be fit for purpose and free from defect. If they do not meet these requirements it’s the consumers right to expect a refund or an exchange from the vendor not the manufacturer. Are there any similar laws in HK that you can refer to?

How long have you had the machine? If it’s only a week or two old (it can’t be much more than that if it’s the new one) and I was in your situation I’d go back to the vendor and explain to them that Apple have refused to honour their warranty and you would like a refund. There’s no point trying to get an exchange from the vendor because if Apple won’t honour the warranty on items purchased outside the office reseller stores then you’ve got no comeback should something else go wrong with it in the future.

Also, get Apple to put into writing the reason they are unable to repair/replace the unit and pass that on to the vendor and any local trading standards centres.

Ensure you have some good photos of the fault too and keep detailed logs of your unsuccessful visits to the Apple service centre, any phone calls, emails, etc I know it’s not going to get you a new laptop immediately but they might prove very useful later.

Finally, request a copy of the vendors full Terms & Conditions (if it was an online store look for the T&C’s on their site) and see if it mentions anywhere that purchasing an Apple product from them will render the warranty void and also check out their refund/return/complaints policy.

Good luck and keep me updated with your progress.

Scoopz (Admin)

The Shaggymac works great for my minor rub issues, and will use it faithfully moving forward.

The Optimist prime works great to clean the glossy screen without smudging like others. Thumbs up.

http://www.shaggymac.com/index.php?main_page=product_info&cPath=2&products_id=73

i think apple’s policy for replacing doa computers require you to report the issue within 7 days of receiving the mac.

you could try asking for a warranty repair to replace the screen and top case.

lightly used…

portable computer (I use it for presentations only)