At first I thought I was going crazy and that it must have always been there, but then I thought the icons looked like they’d been squashed together a little, I compared it with another iPhone 3G which didn’t have it and I also put the question out on Twitter to see if anybody else had seen this.

A few on Twitter [1|2]said it happened to them too for no apparent reason, it’s not like I was roaming onto another network whilst abroad, i’ve not even hijacked/cracked my iPhone it’s 100% stock. The folks on Twitter suggested it will clear itself after a reboot of the iPhone but I wanted to see if it would clear itself and within a few hours that’s exactly what it did.

I’m at a complete loss as to what caused this to appear but if you no anything about it please leave a comment below.

This is what it looks like normally:

My iPhone 3G has started showing random “phantom” voicemails from “Unknown” dated 1st January 1970. There are three empty voicemails, 0 seconds long and they cannot be deleted.

Actually that’s a lie, they can be deleted and they go into the deleted messages folder, you can also clear the deleted messages, but as soon as you go back to the main voicemail screen they re-appear instantly.

Powering off and on doesn’t resolve the issue, I’ve not tried a force reset yet or last resort full restore.

A quick search of the web reveals many others have been having this problem over the last year, but as of yet I’ve not seen any explanations or resolutions.

The iPhone is in perfect condition otherwise, there’s no marking on the rest of the screen or casing. He’s hoping to get it replaced/repaired under warranty but as the nearest Apple store is nearly an hour away he’s sensibly waiting until he’s next in the area.

Some people have mentioned that Apple won’t repair cosmetic defects under warranty but since this is under the glass and there’s no way he could have caused it himself I think they should.

Has anybody else has similar problems?

48 hours later and it’s already broken, the little ringer/vibrate switch has snapped and fallen off. I did notice the switch was much stiffer than my original iPhone, which I thought was a good thing as it would prevent mistaken switching of modes but unfortunately when I flicked it across the button popped off and landed on the street somewhere, never to be seen again.

There seem to be plenty of reports of this across the web too:

MacRumors – Broken Ringer Switch (and here too)
AppleiPhoneApps – Broken Ringer Switch
Apple Support – here / here / here and many more

Perhaps a faulty batch, design flaw or simply the result of substituting the expensive build quality of the original iPhone with much cheaper and more fragile plastics?

If you look closely at the photos you’ll notice a large rectangular green/blue area on the remaining stump where the button once lived. I wander if this is some sort or air bubble or impurity in the plastic from the moulding process? Also, when looking at the macro photos, the cutting of the casing around the switch seems rather jagged and rough, or perhaps I’m getting a little too fussy now?

 Back to the O2 Store tomorrow for a swap!

Here’s the obligatory photos, click to get larger versions.

UPDATE (27th August 2008): The local O2 store had no problems in issuing a replacement handset, and after a slow and painful restore I’m back up and running. The new handset switch feels even more stiff and fragile than the last one so I’m not holding out much hope of it surviving too long.

UPDATE (29th August 2008): The replacement iPhone has failed already! Exactly the same fault, the ringer/silence switch has just fallen off. I’ve been back to O2 and they’ve offered to replace with a 3rd unit (NB I got my first one 6 days ago) but I kindly pointed out to them that I think they’ve got a faulty batch so same thing would just happen again. I’m currently on hold to the Apple Store in the Trafford Centre to see if I’m allowed to exchange a faulty iPhone bought at an O2 store in the Apple Store.

There are only 3 official sources for the iPhone 3G in the UK:

1 – Apple
2 – Carphone Warehouse (CPW)
3 – O2

If you are an existing iPhone owner and wish to upgrade you cannot go to an Apple store! All upgrades for current iPhone users have to be done through Carphone Warehouse or O2.

The problem is, Apple have so far not given any stock of the White iPhone 3G to either O2 or CPW. This effectively means that existing iPhone users cannot upgrade to the White iPhone 3G and must, for now at least, settle for the black version.

I’ve made near daily visits and several phone calls to both O2 and Carphone Warehouse trying to confirm a date that they’ll be receiving stock of the White iPhone 3G so that I can upgrade and some of the responses I’ve been getting are shocking:

“oh no sir, there’s no white iPhone only black, you must be confusing it with the iPods?”

“the White iPhone is going to be exclusive to the Carphone Warehouse, O2 won’t have any”

“the White iPhone is going to be for Pay As You Go customers only”

“The White iPhone will launch between October and December along with the PAYG version”

For Pay As You Go customers only!! Don’t talk rubbish, why would a PAYG customer (who’s going to be paying well over the odds for the phone in the first place) be restricted to getting the White one, which is 16GB only? Christmas time? Really? The Apple store has plenty of them in right now.

There have been a few people who decided they didn’t want to wait and purchased a White iPhone 3G in the Apple stores (who have plenty) and signed up to a new O2 contract in store. When they got home they just called O2 and played *dumb* pretending they thought that was the way they were supposed to upgrade and had their original contract moved over and the new contract just signed in store cancelled. This is risky though, if O2 don’t take pity on you or think you’re trying to pull a fast one they could leave you stuck with 2 simultaneous iPhone contracts!

I’m the kind of person who would have normally tried doing the above *playing dumb* trick by now but unfortunately it’s not that straight forward for me. I need to simultaneously upgrade my existing iPhone and migrate from a personal to the newly available business tarriffs. I also need to do the same for one of my employees and migrate us both to the same shared business plan and then migrate two current O2 Nokia users to the same shared iPhone tariff but using the two superseeded original iPhones…and as luck would have it, all this is possible but only at an O2 store who don’t have White iPhones.

If you happen to know of any O2 stores that have White iPhones in stock please do leave a comment below and put me out of my misery.

UPDATE (23rd August 2008): Good news, existing iPhone owners can now officially upgrade to the white iPhone 3G at any Carphone Warhouse or O2 store (stock levels permitting). I walked by both CPW and O2 stores today and saw signs advertising white iPhones now in stock. Half an hour later and I’m walking out the door with a white iPhone 3G. I asked when they had stock of the white ones and they said yesterday (22nd August) so if you’ve been waiting, go get one, the white is DEFINITELY better than the black in my opinion as it doesn’t show up any finger marks or scratches on the back!

UPDATE – *FIXED* - It appears we’ve found a fix that will get all your contacts showing up on the iDrive again. You simply need to add 2000 fake contacts to your iPhone. There are detailed instructions, vCard/CSV files available to download and step by step screen shots in a new post here – Fix for Fix for iPhone and BMW iDrive address book not synchronising.

UPDATE (18th August 2008): There’s a FIX!

Looks like we’ve found a fix for this that involves creating a large number of fake contacts on your iPhone. Mine started working when I sync’d with my Exchange server and 2500 new contacts appeared on my iPhone and at the time of writing this 3 out of 3 people who tried the fix have reported back with success. Click below to jump to the relevant place in the comments and read a few above it from Vants and Rajesh too for more info:

iPhone and BMW iDrive address book sync fix

You’ll need to download this file to automatically add 2000 empty contacts to your address book:
DOWNLOAD 2000 fake contacts vCard [2000 unique names, 2000 identical numbers]

UPDATE (18th August 2008): ****FIXED***** ****NOT FIXED*****
Apple have just released iPhone 2.02 update and I’m currently downloading it. Hopeful that this update will finally fix all the iDrive address book issues, watch this space…..I’ve just got back from testing 2.02 with my iDrive and finally, it’s working again! (iPhone 2.02 fixes BMW iDrive contact syncing)Sorry guys and girls, it looks like a was a little premature on this one. My contacts DID all show up on the iDrive screen and I scrolled through, jumped from A-N-W-etc and I came in to get the camera for a few shots for this article. When I went back out, my iPhone paired but after a long wait screen there were NO contacts shown! I removed both pairings, powered off the car and the iPhone and tried again but still nothing. I then updated my friends brand new 3G to 2.02 and tried syncing that (which has never been seen by the car before) and it paired but still no contact sync.

UPDATE (6th August 2008):
If you are affected by issues relating to the iPhone pairing with your BMW bluetooth please spare 2 minutes to complete 13 questions about car year, model, iphone version, etc.:
Online Survey – BMW / iPhone pairing issues 

UPDATE (5th August 2008):
Apple have just released iPhone 2.01 update but don’t get too excited, it doesn’t seem to resolve any of the BMW iDrive issues.

I downloaded the 240MB update, waited patiently for the iPhone to backup, update and then restore and then nipped out to my car (at 1:30am) excited to see if it worked…NOPE….seems Apple thought better of it than to help us BMW drivers out. It still doesn’t sync the address book with my M5’s iDrive.

I deleted both pairings and then repaired, gave it plenty of time to search for and sync contacts and it still shows no contacts available.

Thanks Apple!

UPDATE (18th July 2008):
I’ve had an email from Apple about this issue but unfortunately:
********************************************
THE INFORMATION CONTAINED IN THIS
MESSAGE IS UNDER NON-DISCLOSURE
********************************************
so I’m going to play things safe and not simply cut and paste their email on my blog but let’s just say if I owned a software company I would most likely only send out an email in response to a bug report if I was aware of the reported issue and getting engineers to look into it.
Summary:
OK some bad news for all iPhone owners (original and 3G version) if you drive a BMW that has an iDrive; in summary the iPhone 2.0 software stops your BMW iDrive from seeing your iPhone’s contacts list.

IMPORTANT – If you are affected by this issue, which many seem to be, please submit a quick feedback/bug report via Apple’s iPhone feedback form. The best thing to do is to post your iPhone version, car make, model and year as a comment to this thread then copy and paste the same to the Apple Feedback form. The more feedback Apple get the more likely they are to bring out 2.01 fixing the issue.

In Detail:

The original iPhone running all versions up to and including the latest 1.1.4 would connect to BMW’s bluetooth perfectly and then all your contacts would appear on the iDrive display for you to scroll through or better yet voice-dial if you had that as a factory option.

I have just downloaded and installed iPhone 2.0 onto my original iPhone (yes 1 day early so it might not be the official version i know – it’s showing as version 2.0 5A347) and went out to the car (2006 BMW E60 M5) to check the compatibility with my iDrive via bluetooth.

I really wasn’t expecting there to be a problem, since BMW actively advertise they are working in partnership with Apple to make the iPhone integrate with iDrive and since there’s not been any hardware change as it is my original iPhone that has always worked with iDrive from v1.1.2 to v1.1.4.

BMW also sell the iPhone snap-on adapter for the iPhone (see this earlier post: Official BMW iPhone snap-in adapter / cradle [PICS]) so it’s in their interest to ensure the iPhone remains compatible with iDrive.

I turned on the ignition and at first I thought I’d have to pair up the phone again having had to update the software and restore a previous backup. To my surprise when I checked in the Blueotooth menu on the iPhone, all my old paired devices were still there and sure enough it connect to the BMW bluetooth automatically. I waited until the signal meter appeared along the bottom of the iDrive screen showing the pairing was successful and then I opened up the iDrive communication page to list my A-Z of contacts and they all appeared…briefly!

After my initial relief that iPhone 2.0 didn’t “break” anything in the way of BMW iDrive to iPhone contact syncronising, I slowly realised that the initial list it shows is a cached version from the last time the phone was connected and then the little clock timer appeared indicating it was searching the phone for new/modified/deleted contacts to refresh it’s cached copy. After about 20 seconds it was done and I was presented with a BLANK A-Z, it had wiped them all off the iDrive.

I powered the car off, powered the phone off, powered them both back on, let them pair and sync and still nothing. The iDrive was reporting that there were NO contacts on the iPhone that it could see. I check the iPhone to verify I’d not been an idiot and told iTunes not to sync contacts but they were all there (600+), in the nice new Contacts icon on the home screen with the new search feature.

I decided to start from scratch and removed the pairing from the iDrive bluetooth menu and from the iPhone bluetooth menu. Then I began the setup new phone procedure on the iDrive to connect my iPhone as though it was a new one. iDrive went into bluetooth visible to all devices mode, iPhone found the BMW bluetooth, paired, asked for passcode, 0000 on iPhone, confirmed 0000 on iDrive and connected.

It showed a “Please wait…” message along with that damn annoying clock timer icon again as it browsed the iPhone to suck all the contacts out of it. It returned NOTHING. The A-Z was empty. I tried voice-dialing from the BMW voice dial button, feature not available.

When the phone rings for an incoming call it shows the you number on the iDrive display but doesn’t link it with the name in the contacts. If you have the iPhone in your pocket and want to call somebody, unless you’ve received a call from them recently so that they’re in the iDrive recent received list you’re going to have to get the iPhone out your pocket, unlock and find the contact the old fashioned way.

This is really bad news for those in the UK and other countries where not only talking on a mobile whilst driving is illegal, but where even touch your mobile whilst driving carries fines and penalty points. I’ve gone from being fully legal with hands-free voice dialing to illegal overnight, thanks Apple!

Please use the comments section below to post your findings stating your car model and year plus your iPhone version. If you have other cars that sync the contact list (Mercedes? Audi? etc) then post your results for them to for others to see.

UPDATE (14 July 2008) - The following is an extract taken from BMW’s official website, I’ve taken a time-stamped PDF copy (download here: PDF copy of BMW website stating iPhone address sync) just in case they ever try to deny they said address book sync’ing would work:

It’s the kind of innovative forethought you expect from BMW: the Apple is compatible with most BMW models from day one. The communication and music functionalities of the Apple iPhone can easily be operated with the in-vehicle control elements and displays.
All you need besides the Apple iPhone to make a call, listen to music or access your address book in a BMW is the USB/audio interface and a suitable mobile phone preparation with Bluetooth interface. Enjoy your Apple iPhone and your BMW in parallel, for the sheer pleasure of both worlds.

iPhone is a trademark of Apple Inc.

With the immenent launch of Apple’s iPhone 3G a week today, I’ve been searching the internet high and low to find out whether or not it’s going to be compatible with and sync with BMW’s bluetooth and iDrive. I also need to know whether it will fit in the BMW snap-in adapter I have for the original iPhone or will I have to buy another cradle from BMW?

Once I get the new iPhone 3G on 11th July I’ll update this topic with the actual answers, but for now I shall just give my preditions:

My predictions:

1. Bluetooth & iDrive: UPDATE – Be aware that several people have reported that the iPhone 3G does not sync the contacts with the iDrive, this is also the case for people who have updated their original iPhone to 2.0, including myself (more info here). The iPhone 3G doesn’t appear to have any hardware changes in relation to its bluetooth module and since the iPhone 3G and iPhone original will both be running iPhone software v2.0 next week, other than addition coding for the GPS module and 3G connections they should be identical. So I am predicting that the iPhone 3G will work with BMW’s bluetooth and iDrive, [Note: if you have an older vehicle that the original iPhone didn't pair with don't expect the iPhone 3G to suddenly work, I'm only referring to vehicles that pair and sync with the original iPhone]
2. BMW snap-in adapter: Looking at the profile of the new iPhone 3G with its more sculptured and curved back, coupled with the fact that many case manufacturers are launching new cases for the iPhone 3G lead me to believe that the iPhone 3G will not fit in the BMW snap-in adapater for the original iPhone and that BMW will bring out a new cradle for the iPhone 3G in a few months. But then part of me thinks that the iPhone 3G uses the same screen, iPod port, etc, is the same height and width and that it may fit in the snap-in cradle for the original iPhone albeit it a little loose and wobble. My final thoughts…I predict the iPhone 3G will fit in the original BMW snap-in adapter but it won’t lock down into place fully but will charge and connect to the external antenna.

The actual facts:

1. The iPhone 3G and original iPhones updated to iPhone 2.0 appear to not work properly with lots of manufacturers factory blueotooth kits. BMW, Mercedes, Jeep, Chrysler, Land Rover, and many more are all affected.
2. The iPhone 3G *does* fit in the original BMW iPhone cradle….just! But it’s not a comfortable fit as the iPhone 3G is a few mm longer. Prolonged forced insertion into the cradle will badly scratch and damage the back and top edge of your iPhone 3G.