I signed up for the sensor replacement with Fuji a few weeks ago by calling Fuji UK Customer services on 08445532322 and giving them my name, address and serial number. They told me to sit tight and wait until I receive a pre-paid packaging to return my camera for the new sensor and also to clean the dust from the inside of my lens at the same time. Make sure you read more about the dust inside X10 lens problems and if you are suffering from the same with your X10 ask them to clean it when it has the sensor swap.
This morning I received the following email
Mr Cooper,
Thank you for registering your camera for a sensor replacement and also for your patience in waiting for the sensors to become available. I am very happy to announce that we now have these parts in stock and we can upgrade your camera as soon as you are able to do without it for a short while.
You will shortly receive some pre-paid packaging with instructions on how to send your camera to our service centre securely and free of charge.
If you have any questions about this service or anything else to do with your Fujifilm camera, please call our helpline team on 08445532322 or email the address below:
Xseries@fuji.co.uk
Kind regards
Ben Barker
Customer Service Manager
FUJIFILM UK
So far I’ve not received my pre-paid packaging but I will update this post when that arrives and also update to let you know how long it took them to replace the sensor. Continue reading “New Fuji X10 sensor now available for free replacement”
