Scoopz Blog » Windows

TomTom HOME gives error trying to backup your device [FIX]

Scoopz — Wed, 20 Jul 2011 11:17:21 +0000

Before embarking on a road trip to the USA I bought the USA and Canada maps for my TomTom One IQ. Having never installed maps on my TomTom before I thought it wise to take a backup of the device as it is now, just in case anything went wrong installing the new maps.

I noticed TomTome HOME software had a “Backup my device” option which is meant to just take a complete snapshot of your device to allow for a full restore at a later date.

After clicking to run the backup I was presented with a progress bar:

and then after a few mintutes I was told the backup had failed “An error occurred. Unable to create the files required to copy this item to your computer”

with the option to click to view further details, which look like:

ERROR: DesktopLib/FileCopy/Error: An error occurred. Unable to create the files required to copy this item to your computer.
@ .\controller\FileCopyThread.cpp(161)
An error occurred while reading this file: “F:\autorun.inf”
An error occurred while writing to this file: “C:\Documents and Settings\\My Documents\TomTom\HOME\Backup\ONE\Backup01\InternalMemory\autorun.inf”
Access is denied.

in .\controller\FileCopyThread.cpp:161
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);

Time: Wed, 20 Jul 2011 10:15:29 GMT

Straight away I knew what the problem would be, my anti-virus and anti-malware software. The first error occurred reading a file called “autorun.inf” and it seems trying to copy this to my local disk. Auto-copying an autorun.inf file will almost certainly set alarm bells ringing in most good anti-virus software.

After disabling the anti-virus software

and running the backup option again it all went through without an error.

Versions:
TomTom Home v 2.8.2.2264
Windows XP SP3
TomTom One IQ Routes Edition
Trend Micro Worry Free Business Edition

Active Desktop Recovery error desktop.htt object doesn’t support this action

Scoopz — Mon, 12 Apr 2010 17:18:49 +0000

I had a recent issue with one of my work servers, a DELL NAS PowerVault 745N running Windows Server 2003 Appliance Edition. It wasn’t a serious issue, just the wallpaper background of the windows desktop was showing the following error:

Active Desktop Recovery error desktop.htt object doesn’t support this action

There was an option to click to restore your active desktop, but this was unable to restore the active desktop but eventually I found a solution that involved tweaking the registry a little:

1.Go to Run, type regedit and hit enter
2.Go here HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerDesktopSafeModeComponents
3.Select the value DeskHtmlVersion
4.Select the Decimal radial button
5.Change the value of 272 to 0
6.Most of the time it might take a few seconds for your background to appear, if not you might need to restart your computer.

Outlook reminders not working (fix)

Scoopz — Wed, 16 Jan 2008 17:35:39 +0000

Having migrated our Exchange server at work to a new machine, several of my employees noticed that the reminder window was no longer popping up to remind them of upcoming appointements, events, meetings, etc.

Luckily there was a nice easy fix:

Quit Outlook
Click Start->Run
Type “outlook /cleanreminders” without the quotes and hit OK.
Outlook will then launch after cleaning any corrupt appointments.
Quit Outlook again.
Click Start->Run
Type “outlook /cleanfreebusy” without the quotes and hit OK.
Outlook will then launch after cleaning any corrupt free/busy slots.
That’s it.

4 of my employees had this problem with Outlook 2000 and Outlook 2003. The above fix worked first time for all of them.