Before embarking on a road trip to the USA I bought the USA and Canada maps for my TomTom One IQ. Having never installed maps on my TomTom before I thought it wise to take a backup of the device as it is now, just in case anything went wrong installing the new maps.
I noticed TomTome HOME software had a “Backup my device” option which is meant to just take a complete snapshot of your device to allow for a full restore at a later date.
After clicking to run the backup I was presented with a progress bar:
and then after a few mintutes I was told the backup had failed “An error occurred. Unable to create the files required to copy this item to your computer”
with the option to click to view further details, which look like:
ERROR: DesktopLib/FileCopy/Error: An error occurred. Unable to create the files required to copy this item to your computer.
An error occurred while reading this file: “F:\autorun.inf”
An error occurred while writing to this file: “C:\Documents and Settings\\My Documents\TomTom\HOME\Backup\ONE\Backup01\InternalMemory\autorun.inf”
Access is denied.
return func.apply(obj, arguments);
Time: Wed, 20 Jul 2011 10:15:29 GMT
Straight away I knew what the problem would be, my anti-virus and anti-malware software. The first error occurred reading a file called “autorun.inf” and it seems trying to copy this to my local disk. Auto-copying an autorun.inf file will almost certainly set alarm bells ringing in most good anti-virus software.
After disabling the anti-virus software
and running the backup option again it all went through without an error.
TomTom Home v 126.96.36.1994
Windows XP SP3
TomTom One IQ Routes Edition
Trend Micro Worry Free Business Edition