Chrome Bug: Launching Incognito Window Loads Black Window

Just documenting a strange bug I’ve been unable to fix in Google’s Chrome browser on my Windows 7 Pro (64 bit).

If I’m in a maximised Chrome window and use the keyboard short-cut CTRL+SHIFT+N to open a new incognito (private browsing) window Chrome loads a completely black windows across both of my DELL U2414H monitors with no toolbar or address bar. The window it loads is unusable, the only thing you can do is resize it and it looks like this:

The blank black window that loads. No toolbar, no address bar.

If you hover over the Chrome icon in the taskbar

It just shows as a new tab in the taskbar

Looking at Chrome’s built in task manager doesn’t reveal anything either

Chrome’s Task Manager doesn’t reveal anything untoward

The other strange thing is that it seems to be linked to whether the current Chrome window you are in is maximised or not. If you don’t have the current Chrome window maximised and just have it sitting in the middle of the screen and you repeat the same steps, press CTRL+SHIFT+N to launch a new private browsing window then a new incognito window loads as expected, but not maximised.

I have tried running Chrome with no GPU or hardware graphics acceleration flags with no luck. I’ve removed all extensions and tried in a new user profile and it still occurs and Chrome reports that it is up to date

Since the blank black window loads across both my monitors I suspect this could be an incompatibility with Chrome and my Nvidia NVS 310 graphics card but it certainly didn’t happen a few weeks ago so either a Chrome auto-update, a GPU driver update or a Windows update seems to have borked things up for me.

If you are plagued with the same issue please leave a comment below and perhaps detail if you are using a dual monitor set-up and Nvidia GPU.

If I find a solution I’ll be sure to update this post for others to see.

Scoopz :Creator of http://blog.scoopz.com Computer Nerd with a bias towards anything and everything Apple. Petrol head with a 5.0L V10 507bhp 205mph car...and a plug-in hybrid BMW i8...and a 2.0L 25yr stripped out, rolled caged car for the track too. Owner of a giant Bernese Mountain Dog. Proud to be an all-round geek!

View Comments (34)

  • Hi Guys,

    My problem was solved updating the nView Desktop Manager from version 125.58 to 136.18 ( my chrome is updated 45.0.2454.101 )

    I have an oldest GTS250, and the driver for GeForce has no more nView in your Package, only for Quadro, so i extract the nview files ( from a quadro driver ) to an NVIDIA folder and run nview64.dll with rundll32.exe on startup.

    I'm brazillian, so, sorry for my bad english.

  • Interesting approach Rafael! I'm using an actual Quadro (NVS 4200M) so I'm still getting updates to nView Desktop Manager, currently on version 146.78 and still seeing the bug...

  • Spoke too soon!!! I think you finally found the source of the problem!!!

    I've never really looked at nView Desktop Manager before, but when I was checking the version just now I noticed a "Disable" button at the top right. Disabling nView Desktop Manager has completely fixed the bug, and I'm still able to use multi-screen functionality as usual. Whatever benefits it is supposed to offer (looks like pre-configuring default monitors for opening apps?) are not useful to me since I am on a laptop anyway and use different combinations of monitor ranging from built-in only to up to 3 separate displays...

    Will consider posting this as a bug to nvidia now that we finally know the source of the problem.

  • Spoke too soon!!! I think you finally found the source of the problem!!!

    I've never really looked at nView Desktop Manager before, but when I was checking the version just now I noticed a "Disable" button at the top right. Disabling nView Desktop Manager has completely fixed the bug, and I'm still able to use multi-screen functionality as usual. Whatever benefits it is supposed to offer (looks like pre-configuring workspaces for launching/containing multiple apps) are not useful to me since I am on a laptop anyway and use different combinations of monitor ranging from built-in only to up to 3 separate displays...

    I have reported this bug to nvidia now that we finally know the source of the problem, let's see if they reply.

  • Oi Leon,

    Novas versões do nview não funcionaram com meu desktop, então parei de testar na versão 141.24, deve ser pelo fato do modelo da minha vga ser antigo.

    Fico feliz em ter ajudado.

  • Nvidia finally responded to this bug after half a year of mucking around with their reporting process. Final response was this:

    Cindy from Nvidia:
    "When I realized that you reported the issue, and no bug had been filed, I then wrote a bug and it is fixed as of today but I cannot give you an ETA of the fixed version and I cannot give you an ETA of the version it will be fixed in.

    You will need to watch for driver updates to see if there is a new version of the nView Desktop Manager and then download it to see if the fix is in that version.

    nView Desktop Manager is not updated as frequently as drivers are so it is not possible for me to know what version the fix will be in or when it will be released."

    Hopefully it will come out soon!

    Leon

    • HI All

      I just installed the newest NVIDIA driver package to k1100M from the 9th of September '16 which solved the problem - i.e. everything works flawless now.

      /eddy

  • I am experiencing the same thing. I have a dual boot windows 10 setup. 1 for work and the other for personal. I have a triple display setup with display fusion installed. However the issue is not happening on the System that has display fusion installed, it's on my work system. Which runs the same triple monitor setup without display fusion. This started happening yesterday. hardware: NVIDIA GTX 1080 with latest NV drivers. tried reinstalling Chrome/ Disable Hardware decode. ??? Not too sure why this is the case. Most likely a Chrome update.