New Fuji X10 sensor now available for free replacement

fuji_x10_new_sensorGood news for all you Fuji X10 owners, the new X10 sensor that fixes the well documented orb issue is now available (as of 30th May 2012).

I signed up for the sensor replacement with Fuji a few weeks ago by calling Fuji UK Customer services on 08445532322 and giving them my name, address and serial number. They told me to sit tight and wait until I receive a pre-paid packaging to return my camera for the new sensor and also to clean the dust from the inside of my lens at the same time. Make sure you read more about the dust inside X10 lens problems and if you are suffering from the same with your X10 ask them to clean it when it has the sensor swap.

This morning I received the following email

Mr Cooper,

Thank you for registering your camera for a sensor replacement and also for your patience in waiting for the sensors to become available. I am very happy to announce that we now have these parts in stock and we can upgrade your camera as soon as you are able to do without it for a short while.

You will shortly receive some pre-paid packaging with instructions on how to send your camera to our service centre securely and free of charge.

If you have any questions about this service or anything else to do with your Fujifilm camera, please call our helpline team on 08445532322 or email the address below:

[email protected]

Kind regards

Ben Barker
Customer Service Manager
FUJIFILM UK

So far I’ve not received my pre-paid packaging but I will update this post when that arrives and also update to let you know how long it took them to replace the sensor. Continue reading “New Fuji X10 sensor now available for free replacement”

Fuji X10 problem with dust inside lens units

Fuji X10 Dust Inside LensI’ve only had my Fuji X10 for a couple of months and it’s an excellent bit of kit but it’s not without its flaws. Aside from the known issue with white discs (blooming) in highlight areas and slow boot times if you don’t format the card in the camera I’ve now got a bigger and much more annoying problem dust inside my lens.

I checked the camera thoroughly when I received it and there were definitely no dust traces inside the lens when it was new. The other day I was cleaning it with my trusty Lens Pen 2 and noticed there were some stubborn spots of dirt I couldn’t shift. On closer inspection I was shocked to find there is what I consider to be a large number of dust particles clinging to the inside of the front lens element and also to one of the inner lens elements.

Fuji X10 Dust Inside Lens

It seems that this is quite a common problem with many other Fuji X10 users reporting the same. It is, however, reassuring to know that Fuji have been cleaning dust from inside the lens for other users free of charge under warranty. I will be getting this done but since Fuji have announced there is a new sensor replacement program on the horizon this month (May 2012) to combat the white orb sensor issue, I think I’ll wait until I send it off for the sensor swap and ask them to clean inside the lens at the same time.
Continue reading “Fuji X10 problem with dust inside lens units”

Case Logic SLR Sling SLRC-205 [Review]

Much like women seem to be addicted to buying shoes and handbags they don’t need, I seem to be addicted to buying camera bags I have no use or room for. My biggest is a Dakine Mission rucksack that can take several full frame SLR bodies, all my lenses including my Canon 70-200 f2.8L IS and more. I have small and medium size ¬†Lowepro bags to suit every camera type I own but these are all thin over the should types.

I’ve never found a good compromise between size, comfort and useability, until I came across the Case Logic SLR Sling bag (aka the SLRC-205) which is perfect for any full frame SLR (excluding ones with additional battery grips fitted and the pro-series ones with large battery grips). Here’s a quick snap of the SLRC-205 alongside my Canon 5D Mark II with Canon 24 -70 F2.8L lens.

The SLRC-205 is designed to be worn using a single strap, diagonally across your shoulder to the hip/waist on the opposite side to the shoulder it is slung over. The strap is nice and large, well padded and even when fully loaded the bag is extremely comfortable. There is an additional waist strap should you wist to have a 3-point restraint system, this can come in handy if you are planning to run or carry out any exercise or extreme sports whilst wearing the bag. Continue reading “Case Logic SLR Sling SLRC-205 [Review]”