Replacement iPhone procedure walkthrough

I picked my iPhone on launch day in the UK (November 9th) and after making a few calls several friends complained of a “creaking” sound coming down the phone.

I eventually narrowed the sound down to the plastic housing for the speaker and microphone, applying gently pressure to the sides of the housing when holding the phone caused the plastic to flex and creak. As the microphone is housed in this area the small sound was greatly amplified down the line to my friends.

I took a trip back to the Carphone Warehouse the next morning, explained and demonstrated the problem and they instantly agreed it was a fault and would issue a replacement. The problem was none of the sales staff were able to talk me through the exchange procedure for the iPhone as I was the first to return a faulty iPhone. They seemed to be under the impression when I connected the replacement iPhone to iTunes I would have to start a new 18 months contract and ask for a refund and termination of the previous contract. This seemed ludicrous to me so after an hour wait in store whilst they called somebody for advice they finally gave me a new iPhone but removed the SIM from my old faulty phone and installed it in the new one.

That was it as far as they were concerned, it should just work! WTF of course it won’t, I powered it on in front of them to prove my point, and sure enough the phone was in Emergency Call only mode until I connected to iTunes.

Somebody then reassured me that iTunes would recognise the phone as a replacement and I’d simply have to enter my old number to migrate my account to the newer handset. This brought up a new problem, since I was migrating from Vodafone to O2 and was porting my number, I had been issued with a temporary O2 phone number for 7 days. Did I enter this temporary O2 number or my number being ported across if iTunes asked?….blank faces from all the staff again!

I left the store and decided to just try it and see what happened, and for the benefit of anybody else wandering how the replacement iPhone process differs from the new sign up procedure I took screen shots at each stage:

Step 1: First Screen shown when replacement iPhone connected.

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AppleTV update adds Airtunes! AppleTV now appears as speakers in iTunes

Having successfully updated my AppleTV the other day, I noticed something new in iTunes….

Along with my local “Computer” speakers and Airport Express “Lounge” speakers that I used to have in iTunes

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the AppleTV now appeared in the drop down list of available speakers to stream music to:

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I hit play in iTunes and selected the AppleTV speakers from the selection box, after a few seconds pause to connect with the AppleTV, my song started streaming through the TV speakers and surround system in my lounge.

This is great news for me as I only purchased my Airport Express to stream music to the Lounge since the AppleTV didn’t have Airtunes functionality. Now I can remove the Airport Express and put that into the kitchen, and I was about to buy another Airport Express just for that so I’ve saved £70 thanks to Apple’s free update.

There is an new option page in the AppleTV settings for Airtunes allowing you to turn the feature on/off and also set an Airtunes password:

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UPDATE:
If you have your TV turned on and showing the AppleTV source, when you change tracks on your computer/laptop and stream to the Apple TV Airtunes speakers the corresonding track name and album art are shown on the TV as if you were selecting and playing the music from the Apple TV.

iPhone 1.1.3 software update

After plenty of rumors across the web, the latest software update has just been released from Apple.It was announced at the Keynote Address (watch it here) along with several other new products, including the MacBook Air and Time Capsule wi-fi base station with up to 1TB storage for wireless backups.

Back to the iPhone update. Upon reading about the announcement I clicked the Apple logo in the top left of the desktop and ran a manual software update to obtain the latest iTunes, etc. Half way there…….After opening the new iTunes and connecting the iPhone I clicked “Check for Updates” only to be informed that Apple’s Software Server is Busy or unobtainable, check internet connection or try again later. Since my network was functioning correctly and all web site were accessible I assumed the server had reached its connection limit with everybody trying to get the update.

True enough, half an hour later iTunes asked me to agree to some new T&C’s before downloading the 1.1.3 software.

iPhone v1.1.3 (1)

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