Call from 0102100 – Fake Microsoft Technical Support

If by chance you did a Google Search for 0102100 and you are still on the phone to these muppets, hang up.

We have 30 sequential direct line telephone numbers and over the last few days we’ve been receiving calls from 0102100 to each DDI one by one. My employees said it was “Microsoft Technical Support” on the phone saying they had a virus or vulnerability on their computer and that they needed to install an easy patch/fix immediately. Thankfully all my staff are clever and spot a scam a long way off, some even suggested putting them through to our IT Department (me) which they didn’t like.

I was looking forward to them calling my DDI (I know, sad isn’t it!) so I could play along with their little charade and at the end tell them I’m on a Mac but I missed their call. Fortunately they were stupid enough to think that my voicemail was a real human and left a message which comes through to me as an email so I upload it to SoundCloud:

I was hoping to speak to them to see exactly what it was they tried to get you to install and post more detailed description here to help warn others or aid with malware removal. My guess is they send you to a URL which would be some crappy trying-to-look-like-microsoft-tech-support-domain and ask you to download an .exe which would then give them access to your machine to do as they please, perhaps cryptolocker, perhaps just a key or screen logger or just install an unnecessary PC Protection app for an annual fee.

Long story short. If you get a call from 0102100 it is FAKE, HANG UP!

Outlook reminders not working (fix)

Having migrated our Exchange server at work to a new machine, several of my employees noticed that the reminder window was no longer popping up to remind them of upcoming appointements, events, meetings, etc.

Luckily there was a nice easy fix:

  1. Quit Outlook
  2. Click Start->Run
  3. Type “outlook /cleanreminders” without the quotes and hit OK.
  4. Outlook will then launch after cleaning any corrupt appointments.
  5. Quit Outlook again.
  6. Click Start->Run
  7. Type “outlook /cleanfreebusy” without the quotes and hit OK.
  8. Outlook will then launch after cleaning any corrupt free/busy slots.
  9. That’s it.

4 of my employees had this problem with Outlook 2000 and Outlook 2003. The above fix worked first time for all of them.

Microsoft Wireless Mouse 5000

Had a recent visit to Costco and decided to buy a new wireless mouse. All others I’ve owned have been Logitech (MX1000) but I AM pleasantly surprised with Microsoft one and half the price of Logitech. Not as many configurable buttons as the MX1000 and no charging stand just normal AA batteries but for ~£22 I’m not complaining.