I bought my RX100M3 in December 2014 and it’s pretty much the only camera I use to capture my personal memories and I choose to leave the bulky Canon 5D Mark iii for work only events.
In the last 8 months I’ve taken my trusty RX100M3 skiing in Austria, a long weekend in Paris, a stag week in Vegas, a week at Glastonbury Festival and most recently a week in Switzerland. I look after my kit and it’s never dropped, exposed to moist or excessively dusty environments, kept in a soft pouch, etc. It’s got an official Sony screen protector on the rear and Sony grip on the front. (If you are reading this and you own any RX100 model do yourself a massive favour and buy the Sony stick on grip, you’ll thank me).
So on my latest trip to Switzerland I was trying to capture the beautiful lake view and instantly noticed a large dark spot in the sky on every image.
Good news for all you Fuji X10 owners, the new X10 sensor that fixes the well documented orb issue is now available (as of 30th May 2012).
I signed up for the sensor replacement with Fuji a few weeks ago by calling Fuji UK Customer services on 08445532322 and giving them my name, address and serial number. They told me to sit tight and wait until I receive a pre-paid packaging to return my camera for the new sensor and also to clean the dust from the inside of my lens at the same time. Make sure you read more about the dust inside X10 lens problems and if you are suffering from the same with your X10 ask them to clean it when it has the sensor swap.
This morning I received the following email
Thank you for registering your camera for a sensor replacement and also for your patience in waiting for the sensors to become available. I am very happy to announce that we now have these parts in stock and we can upgrade your camera as soon as you are able to do without it for a short while.
You will shortly receive some pre-paid packaging with instructions on how to send your camera to our service centre securely and free of charge.
If you have any questions about this service or anything else to do with your Fujifilm camera, please call our helpline team on 08445532322 or email the address below: