Sage 50 Accounts – Error: Username is in use – the program cannot connect you at this time

Did your entire computer or Sage 50 Accounts crash on you? Perhaps one of the annoying Windows updates restarted your computer whilst Sage Accounts was open? Now you try and launch Sage Accounts, enter your username and password (or the default username of manager) and it gives you an error stating:

 

 

Username is in use – the program cannot connect you at this time

Your only option is to click OK which isn’t very helpful. Even after a full system reboot the same thing happens. Note that I use Sage 50 Accounts Plus 2011 (v17) but I’ve had the same thing happen before in Sage 2010, 2007 etc and the principal behind the fix hasn’t changed so give it a try.

After half an hour on the phone to Sage support, there is a very simple solution:

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The update “Safari” cannot be saved [fix]

I very rarely use my old MacBook Pro but I recently came to use it and there were 10+ updates waiting to be installed including the new OS X 10.5.6 update.

I left them all downloading and updating but one, the Safari update, refused to work. It said I had insufficient access rights but considering I’m the only user and I’ve always been setup as an administrator this was strange.
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