When I’m leaving the house to take the dog for a walk or heading off somewhere exotic on holiday, my Fuji X10 is now my number one “got to take” camera. Unless it’s a work related trip in which case the Canon 5DMk3, 5DMk2 and other goodies come out but for my day-to-day personal photos I can’t fault the Fuji X10. OK that’s a lie, the X10 has had some issues (orbs and sensor replacement & dust in the lens) and there’s also been one minor thing that has always bugged me and that’s the neck strap supplied with the X10. Continue reading “Toma leather wrist strap on Fuji X10 [Review]”
Good news for all you Fuji X10 owners, the new X10 sensor that fixes the well documented orb issue is now available (as of 30th May 2012).
I signed up for the sensor replacement with Fuji a few weeks ago by calling Fuji UK Customer services on 08445532322 and giving them my name, address and serial number. They told me to sit tight and wait until I receive a pre-paid packaging to return my camera for the new sensor and also to clean the dust from the inside of my lens at the same time. Make sure you read more about the dust inside X10 lens problems and if you are suffering from the same with your X10 ask them to clean it when it has the sensor swap.
This morning I received the following email
Thank you for registering your camera for a sensor replacement and also for your patience in waiting for the sensors to become available. I am very happy to announce that we now have these parts in stock and we can upgrade your camera as soon as you are able to do without it for a short while.
You will shortly receive some pre-paid packaging with instructions on how to send your camera to our service centre securely and free of charge.
If you have any questions about this service or anything else to do with your Fujifilm camera, please call our helpline team on 08445532322 or email the address below:
Customer Service Manager
So far I’ve not received my pre-paid packaging but I will update this post when that arrives and also update to let you know how long it took them to replace the sensor. Continue reading “New Fuji X10 sensor now available for free replacement”
I’ve only had my Fuji X10 for a couple of months and it’s an excellent bit of kit but it’s not without its flaws. Aside from the known issue with white discs (blooming) in highlight areas and slow boot times if you don’t format the card in the camera I’ve now got a bigger and much more annoying problem dust inside my lens.
I checked the camera thoroughly when I received it and there were definitely no dust traces inside the lens when it was new. The other day I was cleaning it with my trusty Lens Pen 2 and noticed there were some stubborn spots of dirt I couldn’t shift. On closer inspection I was shocked to find there is what I consider to be a large number of dust particles clinging to the inside of the front lens element and also to one of the inner lens elements.
It seems that this is quite a common problem with many other Fuji X10 users reporting the same. It is, however, reassuring to know that Fuji have been cleaning dust from inside the lens for other users free of charge under warranty. I will be getting this done but since Fuji have announced there is a new sensor replacement program on the horizon this month (May 2012) to combat the white orb sensor issue, I think I’ll wait until I send it off for the sensor swap and ask them to clean inside the lens at the same time.
Continue reading “Fuji X10 problem with dust inside lens units”